PRIVACY POLICY FOR MOTO RIDES
Effective Date:
At Moto Rides Rentals, we are dedicated to ensuring transparency about how we handle your information. This Privacy Policy covers the information we collect and process about users of our Services, as well as individuals who communicate with us, interact with us through various platforms—including but not limited to social media, events, surveys, contests, and promotions—or subscribe to our marketing and informational updates (collectively referred to as "Interactions").
In this Policy, "Services" refers to both the App and the Vehicle provided by moto rides.
This Policy outlines the types of information we may collect during your use of the Services and related Interactions, how we utilize this information, instances when we may share it, and your rights and choices regarding the information we collect and process.
GOVERNMENT LAWS
This Policy and any related matters will be governed by Indian law. For any disputes arising from or in connection with this agreement, the courts in Bangalore shall hold exclusive jurisdiction.
THE INFORMATION WE COLLECT
We gather information relevant to our Services and Interactions directly from users, automatically during their use of the Services and its features, as well as from third-party sources. The information we collect may come from the following sources:
1. Information You Provide to Us.
We collect data directly from users through various means, including:
a) Registering, managing, and modifying your account and profile.
b) Accessing and using your account, uploading content, and engaging in related activities.
c) Utilizing the vehicle services.
d) Accessing and navigating our Sites and Apps.
e) Submitting payment details.
f) Participating in surveys, contests, and promotions.
g) Signing up for alerts or other communications via email, text, or instant messaging.
h) Interacting with customer service and technical support.
i) Engaging on social media and participating in forums.
j) Providing feedback.
The types of information we collect directly from you include: your name, email address, phone number, postal address, additional contact information, billing details, communication preferences, payment and transaction history, date of birth, driver’s license information, or other national identification. We also gather demographic data if you choose to share it, such as age, gender, preferred language, and location data, which includes current and destination locations.
2. Automatically Collected Information.
We also gather information through automated and technical means while you browse our Sites, use our Apps, or engage with the Services:
a) Device and Online Usage.
We collect details about your device, browser, or mobile device used to access our Services. This may involve cookies, log files, and similar technologies to gather data about your access times.
b) Location Information and Vehicle Usage.
We automatically collect and store location data from your device and any Vehicles you utilize. This includes location details associated with your device's IP address, and with your permission, your mobile device’s GPS or Bluetooth information. Other relevant details tied to your orders, such as the vehicle type, model, rental period, and driving behavior, are also stored.
c) Analytics.
We compile and analyze data regarding the use of our Services, including usage patterns, user preferences, peak times, common routes, and additional insights.
d) Third-Party Platforms and Social Media.
When you interact or post about us on third-party social media platforms, we may collect certain information based on your interaction and the policies of those platforms.
e) Other Third-Party Sources.
We may obtain information from business partners, marketers, analysts, and other sources to verify and update our records and enhance the customization of our Services.
INTENT OF INFORMATION
The information we collect is used for the following purposes:
1. Providing Support and Services.
a) To operate and enhance the Services, fulfill your requests, and process payments.
b) To update the Services.
c) To ensure the safety of all users.
d) To track vehicles, including location, battery status, and rental conditions.
e) To enable you to manage and modify your content.
f) To communicate about your use of the Services and address inquiries and complaints.
g) For troubleshooting, technical support, and customer service.
h) To improve our services based on your feedback.
2. Verification.
a) To confirm the identity of users and applicants.
b) To validate the authorization of users accessing and using the Services.
3. Improve Service and Analytics.
a) To aggregate information for analysis and evaluation.
b) To analyze user activity and demographic trends for research and statistical purposes.
4. Communication.
a) To communicate regarding your account and transactions, including service-related announcements.
b) To inform you about policy changes, terms of service, and updates.
5. Personalize Services, Marketing, and Promotions.
a) To tailor content and experiences, providing reports, recommendations, and feedback based on your preferences.
b) To target advertisements relevant to users.
c) To send updates, news, and offers about our Services, subject to your consent.
d) For direct marketing and promotional initiatives.
6. Protect Legal Rights and Prevent Misuse.
a) To safeguard the Services and our business.
b) To detect, investigate, and prevent illegal activities or suspected fraud, and to protect safety and legal rights.
c) To enforce our policies and protect our legal rights.
7. Complying with Legal Obligations.
a) To adhere to legal requirements.
b) To respond to legal processes or requests.
8. General Business Operations.
a) For general business administration, including accounting and legal functions.
DISCLOSURE OF YOUR INFORMATION
We share the information we collect in the following ways:
1. Business Partners and Third Parties.
We may share your information with business partners who assist us in providing services, in accordance with this Privacy Policy. Where necessary by law, we will obtain your consent. You can withdraw your consent or request that we stop sharing your personal information at any time.
2. Third-Party Service Providers.
We utilize various third-party service providers for functions such as user verification, payment processing, notifications, tracking, storage, analytics, and customer service.
3. General Business Operations.
We may disclose information as necessary for general business administration, including to tax advisors and legal professionals.
4. Legal Compliance and Protection of Rights.
We may disclose information as required by law or necessary to establish, protect, or defend our rights or those of our users, including actions against illegal activities or policy violations.
5. Aggregate Information.
We may share aggregated information about Service usage with third parties for research, marketing, and analytics, as long as it does not identify individuals.
USE OF COOKIES
We use cookies and similar technologies to record your preferences, gather usage information, personalize content and ads, and track advertisement performance. This helps us improve our Services and tailor them to your needs.
HOW WE PROTECT YOUR INFORMATION
We store and process your information, including sensitive financial data, on secure computers that are protected by physical and technological security measures, in compliance with the Information Technology Act, 2000. We take necessary precautions to protect against unauthorized access, accidental loss, or destruction of your information. However, no transmission method over the Internet or electronic storage is completely secure. We encourage you to safeguard your information, particularly your login and password. We are not liable for any unauthorized activity on your account due to compromised passwords.
RETENTION OF YOUR INFORMATION
We retain your information as long as necessary to fulfill the purposes for which it was collected, including providing customer service and resolving issues, unless a longer retention period is required for legal obligations or to defend legal claims.
THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites and platforms. If you choose to use these, you may disclose your information to those third parties and their users. We are not responsible for the content or practices of these external sites. Your information will be subject to their privacy policies, so we advise reviewing them.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time to reflect changes in the law, our data practices, or technology. Revised versions will be made available through our Services, and the "Effective Date" will be updated. If we make significant changes, you will be notified as required by law. By continuing to use the Services, you confirm that you have read and understood the latest version of this Privacy Policy.
Contact Us
For any questions, feel free to reach out:
Moto Rides
Phone: 8550049900
Email: support@motorides.in
